General FAQ

How do I create an account?
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First, download the App from either the Google Play Store or Apple App Store. In order to successfully create an account, you must provide a valid email address and choose a unique username to be used in conjunction with your account.

Who can play HOFr?
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HOFr will establish the jurisdictions in which a user must be located and reside in order to enter a HOFr contest. Eligibility for entry into contests can vary depending on the game, prize, sport, competition and such other variables as may be determined by HOFr from time to time. Furthermore, users cannot be listed on any US Government list of prohibited or restricted parties. For all other restrictions, please refer to the Terms of Service.

Is HOFr legal in my state?
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Legal residents physically located in Arizona, Hawaii, Idaho, Montana, Nevada, Washington, Alabama, Connecticut, Delaware, Iowa, Indiana, Louisiana, Maine, Michigan, Mississippi, Missouri, New Hampshire, New Jersey, Ohio, Pennsylvania, Tennessee, and Virginia (the “Ineligible Jurisdictions”) are NOT eligible to create an account, deposit funds, participate in fantasy contests offering methods of entry deemed as consideration, and win cash or cash equivalent prizes.

Do I need to be a certain age to play HOFr?

You must be at least 18 years of age, or the age of majority in your jurisdiction of residence, whichever is greater. Legal residents of Nebraska must be at least 19 years of age at the time of account creation. Legal residents of Massachusetts must be 21 years of age at the time of account creation.

Can individuals outside the United States play HOFr?

You must be a citizen or legal resident of the United States of America, provide a valid physical address, and be physically located in the United States of America.

What does it mean to accept the “Terms of Service” and “Official Rules”?

By participating, you agree to be fully and unconditionally bound by HOFr’s Official Rules located at, https://hofr.io/rules, and “Terms of Service” located at https://hofr.io/terms. You agree to represent and warrant that you meet the eligibility requirements set forth. In addition, you agree to accept the decisions of HOFr, as final and binding as it relates to any and all contests. ANY VIOLATION OF THE RULES OR THE TERMS OF SERVICE BY ANY USER WILL RESULT IN DISQUALIFICATION, AND ALL PRIVILEGES (INCLUDING THOSE AS WINNER, IF APPLICABLE) WILL BE IMMEDIATELY TERMINATED. In the event of any conflict between any term or condition in the Rules or the FAQ and any term or condition in the Terms of Service, the applicable term or condition in the Terms of Service shall apply.

If I win, can HOFr use my information in promotional material?

Winners agree to the use of their voice, name, likeness, and/or prize and entry information by HOFr in any medium for purposes of advertising and trade without further compensation, unless prohibited by law. Where lawful, winners may be required to sign and return a Likeness Release.

Is HOFr legal?
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Yes. HOFr provides access to fantasy sports contests in which you must make selections through the use of skill and knowledge pertaining to professional sports. Thus, all contests offered through HOFr are games of skill. Furthermore, the contests are prohibited in jurisdictions in which fantasy contests are illegal and may not be used in connection with any form of gambling.

Is it possible to register more than one account?

No. HOFr does not allow for a single person to maintain more than one account to protect other contestants against unfair advantages. If a person is found to register more than one account, that user and all of their accounts will be terminated or suspended and any prizes won may be revoked or withheld.

My Account FAQ

How is my account protected?

All data and traffic is heavily encrypted with modern industry technology standards. Any and all payment processing is directly handled by our payment gateway and processor. In an effort to protect user data and privacy, all information is secured and handled through multiple data encryptions and authentications.

We do not transmit, store, or process credit card information. When users attempt to make deposits, they are redirected to our payment gateway within our application to ensure that payments are secured at the highest level with full PCI compliance through our partner. Once payments are completed, users are redirected back within the application to their account balances.

For more information about how we protect our users, please check out our Privacy Policy.

How are my funds protected?

All user deposited funds and winnings are held in a separate, segregated bank account. This account is controlled by an independent accounting team within the HOFr organization and verified with an external auditor in compliance with state regulations.

How do I temporarily or permanently close my account?

‍Simply submit a request to support@hofr.io

Contests FAQ

How do I find and enter a HOFr contest?

Start by choosing from one of HOFr’s multiple contest offerings, which you can access from the app’s homepage. HOFr offers both free-to-play and paid-entry contests. To see the details of any of these contests or individual game details, payout information, etc., simply click the information icon located on the contest game card.

How do I enter a paid-entry contest?

To enter the contest, join by selecting a desired contest game card. Paid-entry contests require an entry fee which will be deducted from your account balance once you confirm your participation. All payments are final. No refunds will be issued except in the event that the contest is cancelled, postponed, or interrupted. No substitution or transfer of prizes is permitted. The entry-fee and prize pool for a contest will not change once the contest is created. There will be a maximum amount of total entries accepted for each contest. Guaranteed contests will run whether or not a contest reaches its capacity. Non-guaranteed contests that do not reach capacity before the contest starts, will be canceled and entry fees refunded.

How do I enter a free-to-play contest?

HOFr’s free-to-play contests are designated as “Free” whereas otherwise an entry-fee would be listed within the HOFr app. To access a free-to-play contest, select the corresponding game card. From there, follow along with the automated prompts. You will be presented with a series of questions and potential answers. Next, you will make your predictions within a set amount of time. You are not required to select an answer for every question in a free-to-play contest in order to be eligible for a prize, but you will not receive any points for unanswered questions.

How many entries can I submit?

There is a limit of one (1) entry per contest per person. There are no exceptions.

How do prizes work?
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Paid-entry-prizes: Upon entering a paid-entry contest, the entry fee and total prize distributions are posted for you on the game card. The buy-in amount listed will be deducted from your account balance upon confirming your entry, and the prize amount listed will be credited to your account upon winning.

Free-to-play prizes: Free-to-play contests offer cash or cash equivalent credit (HOFr Coin) as prizes. Any amount of cash or cash equivalent credit prize won on free-to-play contests can only be used as credit towards paid-entry contest fees. Cash or cash equivalent credit is not eligible to be withdrawn from a user’s account balance.

How does prize distribution work?

For each contest, HOFr will determine and set forth a specific prize distribution, i.e. a number of winner spots that shall receive an identified proportion of the prize. For example, HOFr may specify for a specific contest that the users with the top five (5) cumulative point rankings shall receive an identified proportion of the prize(s). If a prize pool is advertised, the first winner spot will receive at least half of the guaranteed prize pool with the remainder being split amongst the rest of the winners in an identified number of spots. For example, if there is a contest with a $1,000 prize pool and a top five prize distribution, then the user in the first winner spot with the single highest cumulative point ranking will receive at least $500. The remaining prize amount will then be distributed sequentially according to the order in which the remaining four winner spots are placed in the cumulative point rankings.

If multiple users have the same cumulative point total (a “Tie”) then such users will receive an equal portion of the prize. Furthermore, if prizes are awarded to the users who finish in the top five (5) cumulative point rankings for a specific contest, then there may be more than five (5) winners for that contest if multiple users fall into any of the five (5) top cumulative point rankings.

How are HOFr contests scored? How do points work?

The number of points available per question will depend on the number of users who answer the applicable question and the total number of users that the contests allow. The number of points available per question will be equal to the number of users in the applicable contest who answered each question multiplied by 50 and rounded up to the nearest multiple of 1,000. For example, if there is one question in a contest with 100 user responses submitted, the points available for the question are 5,000 points (because (100x50) rounded up to the nearest multiple of 1,000 = 5,000). For each question in an applicable contest, the points will be split amongst all of the users who selected the correct answer. For example, if 10 users selected the right answer to the question, then the 5,000 points available will be split equally amongst the users selecting the right answer such that each such user will be awarded 500 points for that question. As the number of points available for a question and answers to questions become known, points will be awarded and simultaneously added to a cumulative total for all questions that have been answered as of that point in time. Each user will be ranked based on the cumulative points earned by such user during the applicable contest.

How are winners determined?

After each contest ends, the tentative winner(s) are announced (generally within 24 hours) but remain subject to final verification. Prizes may then be awarded, consistent with each contest’s rules, to eligible winners within a reasonable time after the contest’s conclusion. The results and winners of each contest offered will be determined by HOFr at its own discretion and such determinations are final.

How do I see upcoming contests or my previous contests?

HOFr’s upcoming schedule – including contest type, prizes, entry fee (if applicable), can be viewed from the “Calendar” section of the HOFr app. For complete information on any contest, simply select a game card and navigate through its details.

Can contest results change?
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Unfortunately, yes. All ‘live’ statistics and other information provided through the app and related information sources are unofficial. Live sports statistics are offered for informational and/or entertainment purposes only. HOFr reserves the right to make adjustments as they see fit based on errors or irregularities in the transmission of the results information or in the calculation of the results.

What is the winner verification process?

All winners are subject to verification by HOFr, whose decisions are final. HOFr shall solely determine any form of verification. A user is not a winner of any prize unless and until (i) such user has provided any requested information necessary for HOFr to comply with its requirements under applicable law and/or verify such entrant’s eligibility, (ii) HOFr verifies such user’s eligibility and the winning entry, and (iii) such user has been notified that the verification process is complete. HOFr will not accept screenshots, affidavits or other evidence of winning in lieu of its validation process. Furthermore, HOFr, in accordance with its Terms of Service, reserves the right to conduct an investigation into whether or not any win is legitimate in which a user may be asked to provide more information. The result of and response to said investigation will be at HOFr’s sole discretion.

What is HOFr’s cancellation policy?

As a general rule, HOFr reserves the right to cancel, extend, modify or suspend contests, in its sole discretion, without any restrictions. In the event that a paid-entry contest is canceled, entry fees will be refunded to the players’ accounts. Guaranteed contests will run whether or not a contest reaches its capacity. HOFr reserves the right to cancel and refund entry-fees for non-guaranteed contests that do not reach capacity.

Please check out our Refund Policy here.

Fair-Play & Responsibility FAQ

What is HOFr’s fair-play policy?

‍At HOFr, we want every entrant to have a fair chance. HOFr is committed to integrity, fairness and reliability. We do everything possible to prevent gaming-related problems. We’ve developed measures to maintain a responsible, safe and reliable place for online gaming.

Some features implemented to ensure that skill is the only factor in a contest include: prevention of multiple user accounts; prevention of the use of unauthorized scripts; limiting the number of contest entries; compliance with all privacy and national security standards.

Can HOFr help me with responsible play?

‍Yes. HOFr provides a voluntary self-exclusion policy, which enables you to close your account or restrict your ability to participate in contests. If you need to disable your account, Self-Exclusion allows you to opt-out for some time (3, 6, 9, or 12 months). During this period your account is frozen and you are barred from entering contests.
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For more information on Self-Exclusion, email support@hofr.io.

I need more help with responsible play. Where can I go?

Organizations centered on problem gambling prevention include the National Council for Problem Gambling (NCPG) and the International Center for Responsible Gaming (ICRG).If you have any concerns about managing your play on HOFr, or any other gaming platform -- or if you are concerned about a friend or family member's play on any site -- NCPG offers support and counseling referrals that may help you through personal, gaming-related issues. The NCPG operates a 24-hour confidential toll-free helpline that you can reach by phone or text at 1-800-522-4700 or by chat at ncpgambling.org/chat.
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In addition, you may also visit the ICRG website or call the ICRG directly at 978-388-6610.
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Click here to access HOFr’s Responsible Play Page

How can I learn more about Parental Controls?

‍If there are children under 18 who have access to your device, you may want to consider installing parental control software to prevent access, such as:

NetNanny - US Toll Free at 1-800-485-4008
CyberSitter

If you believe that a minor is improperly using HOFr, please contact support@hofr.io.

How much of my HOFr profile is visible to the public?

Other users on the HOFr platform are capable of seeing your profile photo, username, and display name when they are friends with you or you are entered in the same contest. Otherwise, your account is completely private.

Gameplay FAQ

Can I edit my picks?
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For both free-to-play and paid-entry contests, users can edit contest predictions at any time in advance of the contest’s start time. As soon as the scheduled start time begins, each prediction associated with said contest will ‘lock.’ Once predictions lock, changes to user predictions are no longer allowed.

What’s the difference between a guaranteed and non-guaranteed contest entry?

The entry-fee and prize pool for a contest will not change once the contest is created. For paid-entry contests, there will be an advertised maximum amount of total entries accepted for each contest. Guaranteed contests will run regardless of whether or not the contest’s maximum capacity is reached. Non-guaranteed contests that do not reach capacity may be canceled at HOFr’s discretion.

For more information on our Refund Policy, go to our website page here.

How do live stats and scoring work?

Live stats and scoring updates are provided by a verified third-party stats provider while a contest is in progress. A contest is complete when the final official box score is received for all games in a given contest. Delays in contest completion may occur due to stat collection and finalization. Contest results and winners will generally be announced within 24 hours of the close time of a given contest. Occasionally, official scorers will issue stat corrections after a live event has ended. In this case, any official scoring changes occurring after a contest is complete can result in changes to the results and winners.

What happens with canceled, postponed and/or rescheduled games?

If a game is postponed, canceled, or rescheduled, questions relating to that game will be canceled. If a contest is canceled, HOFr will refund all entry fees.

Can contests be suspended or shortened?

If a game is suspended, HOFr reserves the right to determine whether or not to cancel questions about that game. As a general rule, HOFr will include statistics if the game resumes within a reasonable period of time from when it was originally scheduled.

How does HOFr deal with player injuries?

Prior to the start of a sports event, if a player is declared out due to injury, HOFr will cancel any question(s) pertaining to said player. Furthermore, if a question includes a player that does not play (DNP), the question will be canceled. Questions are not canceled if a player is injured mid-game. If multiple questions are canceled, HOFr reserves the right to cancel the contest. HOFr will not run contests with less than five questions. In the event of a fully canceled contest, HOFr will refund all entry fees.

Payment FAQ

How do I make a deposit?
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To make a deposit, log in and select the ‘Wallet’ section of the app. You’ll then be able to toggle the deposit option and select the amount you’d like to deposit. Once you click deposit funds, you’ll be redirected to the TSEVO platform, which will verify your identity and collect payment information to ultimately process your deposit.

HOFr currently accepts Credit and/or Debit. In accordance with state-imposed deposit limits, HOFr may restrict deposits in any calendar month to $1,000.

Who will process my payment?

All payments made through HOFr are processed via a trusted customer compliance & validation service provider, TSEVO, using their GIDX platform.

Is there a minimum deposit?
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Due to administrative costs, HOFr’s deposit minimum is $10.

What is the deposit process?
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When processing a deposit from most major credit card companies, an immediate hold less-than-or-equal-to the deposit amount will be placed on your account. Your balance will be updated immediately, however it will take 1 to 3 business days for the full amount to be charged to your card.

What is the deposit bonus?
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A user's first deposit qualifies the user to receive up to 50 HOFr Coin(s) as a deposit bonus. The bonus amount is a one-HOFr-Coin-to-one-dollar match, up to a maximum of 50 HOFr Coins. A user with a first-time deposit of $50 or more will qualify for 50 HOFr Coins.

One HOFr Coin of the bonus will be released into the user account for every $1 entered into a paid-entry contest. The user with a 50 HOFr Coin bonus will have the entirety released into the user’s account after playing through $50.

How long do deposits take?
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For first-time users, the deposit process can take up to ten minutes. For returning users, the process should take no more than 5 minutes at most.

What is HOFr Coin?
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HOFr Coin covers the entry fee for entering a given contest, up to the cash-equivalent value. For example, if you have 10 HOFr Coins, you are able to enter one $10 contest or two $5 contests. You can also use your HOFr Coin(s) in combination with real dollars to enter a contest. For instance, if you have 10 HC and $10, you can enter a $20 contest. Lastly, we deduct your HOFr Coins from your balance first!

Does HOFr Coin (HC) expire?
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Yes. HOFr Coin rewards expire in 30 days.

What happens if I charge back?

If any deposit is illegitimately charged back, any winnings generated from HOFr contests may be invalidated, forfeited and deducted from your account balance. In addition, the amount of the initial deposit and the bonus match will be invalidated, forfeited and deducted from the account balance. If you have further questions, please contact HOFr Support at support@hofr.io.

How do I make a withdrawal?
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Select ‘Wallet’ from the bottom navigation. From there, click or swipe to the ‘Withdraw’ tab and enter the amount to withdraw. Due to administrative costs, the minimum withdrawal amount is ten (10) US dollars, unless you are closing your account. For users with $600 or more in net winnings within a calendar year, HOFr will require that said user provide a social security number and will receive an IRS Form 1099-MISC.

How long do withdrawals take?
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When a withdrawal request is placed, HOFr initiates the transaction immediately. Withdrawals are processed immediately but might take up to seven (7) business days to be received. ACH withdrawal requests are completed in 2 to 8 business days.

Do I have to pay taxes on my winnings?
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Within the US, if your HOFr winnings (excluding your initial deposits) exceed $600 USD in a calendar year, you are required to report it in your annual earnings to the IRS. In order to aid in this process, HOFr will issue a 1099 Tax Form via email to all US residents who exceed the aforementioned $600 amount.

Can I trade HOFr Coin for cash?